Contact information

Contact Our Support Team

We are dedicated to providing a premium experience for you and your pet. If you have any questions regarding order tracking, product specifications, or delivery updates, our customer support team is here to assist you.

Customer Support Email For all inquiries, please reach out to us at: pawsandsanctuary@gmail.com

Response Time Commitment To ensure every inquiry receives the attention it deserves, our team reviews and responds to all messages in the order they are received. You can expect a dedicated response from our support specialists within 24 to 48 business hours.

Operating Hours Our support hub is active during the following hours to assist you: Monday – Friday: 9:00 AM – 5:00 PM EST

Please note: If you are reaching out regarding an existing order, please include your full name and order number in your email so we can assist you as efficiently as possible.